PRIVACY POLICY

1. Who we are

Hypertech Wire and Cable Incorporated (“Hypertech,” “we,” “us,” or “our”) is the Personal Information Controller (PIC) responsible for determining the purposes and means of processing your personal information in accordance with the Data Privacy Act of 2012 (RA 10173) and applicable international data-protection standards.

Address: Bldg. A, B, & C, #8001, MacArthur Highway, Brgy. Tuktukan, Guiguinto, Bulacan, Philippines

Contact: support@hypertechwire.com | +63 917 713 9880

We manufacture and distribute wires, cables, wiring devices, lighting products and related electrical solutions.

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2. Scope of this Policy

This Privacy Policy explains how we collect, use, disclose, transfer, and protect personal information when you:

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• Visit or use our website and online services

• Interact with us via email, phone, forms, or social media

• Purchase from or interact with our official stores on Shopee, TikTok Shop, and Lazada

• Participate in product presentations/testings or request quotes

If you access third-party platforms (e.g., marketplaces), your data is also subject to their privacy policies.

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3. Personal Information We Collect

We collect the following categories of personal information:​

 

• Identifiers, contact details, and verification information: name, company, job title, email, phone, address, and, when applicable, business registration documents (BIR Form 2303, Mayor’s Permit, GIS or SEC Registration) or one (1) valid government-issued ID for personal-use requests
  Purpose: communication, quotation processing, client verification, deliveries, and support

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• Account details: username, password, preferences (if you create an account)
  Purpose: authentication and personalized experience

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• Order and transaction data: items purchased, pricing, delivery details, payment status (note: payments are processed by third parties; we do not store full payment card numbers)
  Purpose: order fulfillment and customer service​

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• Communications: inquiries, support requests, emails, chat messages, call logs
  Purpose: customer support, documentation, and quality monitoring​

 

• Technical/usage data: IP address, device type, browser type, pages viewed, referring/exit pages, timestamps, cookies and similar technologies
  Purpose: security, site functionality, analytics

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• Marketing preferences: subscriptions, consent choices
  Purpose: sending newsletters or promotions (with consent)

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• Event data: attendance, feedback, and related logistics
  Purpose: scheduling and improving events​

 

• Government/compliance data: PHILGEPS-related details when applicable
  Purpose: legal and regulatory compliance

(This may include limited sensitive personal information when required by law or procurement.)

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4. Collection of Personal Information Process

 

• Directly from you: forms, emails, phone calls, meetings, events, quotations, and orders

• Automatically: cookies, pixels, analytics, and server logs when you use our Site

• From third parties: marketplaces (Shopee, TikTok Shop, Lazada), logistics providers, payment processors, distributors, and public sources

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5. Legal Bases For Processing

We process personal information under the following lawful bases:

 

• Consent: when you opt in to marketing or provide optional data

• Contract: to fulfill quotes, orders, warranties, and customer support

• Legal obligation: invoicing, tax, accounting, and regulatory requirements

• Legitimate interests: securing our Site, improving products/services, preventing fraud, and communicating with business contacts, balanced against your rights

We ensure these legitimate interests do not override your fundamental rights and reasonable expectations.

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6. How We Use Personal Information

We use personal information to:​

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• Provide and improve our products and services (cables, wires, lighting)

• Process orders, deliveries, returns, and warranty claims

• Respond to inquiries, provide technical support, and schedule product presentations/testing

• Schedule and manage product presentations

• Send operational communications (order updates, service notices)

• Conduct analytics, improve website performance, and product development

• Personalize marketing (with consent)

• Comply with legal requirements

• Protect against fraud, abuse, and security threats

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7. Cookies and Similar Technologies

 

Our website may use cookies and similar technologies provided by Wix and third-party services, such as Google Forms, for:​

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• Site functionality and security

• Form functionality and service performance

• Remembering certain website preferences

 

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

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8. Sharing and Disclosure

We may share personal information with:

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• Service providers: hosting, IT/security, analytics, email/SMS, customer support, marketing, auditors

• Business partners and distributors: to fulfill quotes/orders or provide local support

• Marketplaces: Shopee, TikTok Shop, Lazada, in connection with your orders and account on those platforms

• Logistics and payment partners: carriers, couriers, payment processors

• Authorities or regulators: as required by law or to protect rights, safety, and property

• Corporate transactions: in case of merger, acquisition, or asset transfer (subject to appropriate safeguards)

All third parties that process personal data on our behalf are bound by Data Sharing or Outsourcing Agreements in compliance with the Data Privacy Act and NPC guidelines.

We do not sell personal information.

9. International Transfers

If personal information is transferred outside the Philippines, we implement appropriate safeguards such as:​

 

• Contractual data protection clauses, including cross-border data transfer commitments

• Compliance with recognized international transfer standards

• Ensuring the receiving country or organization provides adequate protection.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable laws.

Retention periods are determined based on the type of data, the purpose of processing, and any statutory or regulatory requirements.

Once data is no longer required, we will securely delete, anonymize, or otherwise dispose of it using appropriate organizational, physical, and technical measures to prevent unauthorized access, use, or disclosure.

11. Security

 

We implement reasonable and appropriate organizational, technical, and physical security measures to protect personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC).

 

Our security measures may include:

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• role-based access controls

• secure website connections and data transmission

• secure servers and hosting environments

• regular reviews of security practices

• employee privacy and security awareness

• procedures for responding to security incidents and personal data breaches

 

While no system is completely risk-free, we are committed to regularly reviewing and improving our security measures to help protect the personal information entrusted to us.

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12. Your Rights

Consistent with the Data Privacy Act of 2012, its Implementing Rules and Regulations, NPC circulars, and rights recognized under global privacy laws (including GDPR), you may exercise the following rights:​

 

• Right to Access: request a copy of your personal information

• Right to Rectification: correct incomplete or inaccurate Information

• Right to Erasure (“Right to be Forgotten”): request deletion of personal information, subject to legal or contractual exceptions

• Right to Restriction/Objection: limit or object to certain processing activities

• Right to Data Portability: request your data in a structured, machine- readable usable format

• Right to Withdraw Consent: where processing is based on consent, you can withdraw at any time

• Right to Damages (RA 10173) - seek compensation if you suffer harm due to inaccurate, unlawfully obtained, or unauthorized data use

• Right to Lodge a Complaint - with the National Privacy Commission or relevant authority

To exercise your rights or raise a concern, contact us at support@hypertechwire.com. We may request proof of identity to protect your data.

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13. Children’s Privacy

Our Site and services are intended for business and adult users.

We do not knowingly collect personal information from children under the age of 18 (or the applicable age in your jurisdiction). If you believe a minor provided personal data, contact us so we can remove or secure it promptly.

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14. Marketing Communications

We may send marketing communications such as newsletters, promotions, or updates in accordance with applicable laws, which may require your explicit consent or may rely on legitimate interests recognized under international standards.

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You may opt out at any time through the unsubscribe link or by contacting us. We may still send transactional, administrative, or service-related notices, which are not subject to marketing opt-outs.

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15. Third-party Links and Online Marketplace

Our Site may contain links to third-party platforms or services such as Shopee, TikTok Shop, Lazada, or others. These third parties operate under their own privacy policies, and we do not control how they collect, use, or secure your personal data.

Any personal data we receive from these platforms is processed strictly in accordance with:​

 

• RA 10173

• this Privacy Policy

• applicable international privacy principles

Before providing any personal information, we encourage you to review the privacy policies of those platforms.

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16. Social Media and Messaging

When you interact with our social media pages or messaging channels, the platform providers may collect information under their own privacy rules.

We may receive:​

 

• basic profile details

• aggregated analytics

• your direct messages or inquiries

We use this information only to respond to your inquiries, improve our services, and comply with legal obligations.

Please note that public interactions such as comments or tags may be visible to others.

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17. PHILGEPS and Government Procurement

If you request PHILGEPS documentation or engage in government procurement activities, we may process your personal data to comply with:​

 

• legal obligations

• applicable procurement rules

• verification and documentation requirements

This processing is based on legal obligation, contract performance, and legitimate interests recognized under domestic and international law.

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18. Changes to this Policy

We may update this Privacy Policy to comply with changes in local laws, international regulations, or business practices. Updates become effective when posted with the “Last Updated” date. For significant changes, we may notify you by email or a notice on our Site.

19. Contact Information and Data Protection Officer (DPO)

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer at:

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​Attention: Data Protection Officer
Email: support@hypertechwire.com
Phone: +63 917 713 9880
Address: Bldg. A, B, & C, #8001, MacArthur Highway, Brgy. Tuktukan, Guiguinto, Bulacan, Philippines

20. Complaints

If you have concerns about our data practices, contact us first so we can address them. You may also lodge a complaint with the National Privacy Commission (NPC) in the Philippines: https://privacy.gov.ph

International users may also contact their respective privacy authorities as applicable.